Genie Aladdin Connect Installation & Troubleshooting

The Genie Company's Aladdin Connect has proven to be one of the best Smart Home apps on the market. Whether you need assistance with installation, setting it up for Amazon Alexa, Google Home & Assistant or just need help troubleshooting, North Shore has you covered! We’ve been in the industry for decades, and our staff have worked with Genie’s products firsthand so we know what we're talking about.

What is Aladdin Connect?

Genie’s Aladdin Connect is a leading Smart Home app that allows homeowners to use their smart device from anywhere in the world to monitor and control their garage. Aladdin notifies you when your door is opened or closed and you can add up to 20 family or guest users. By partnering with other home automation companies, Genie provides maximum convenience to the homeowner to connect their garage with other apps and products in their chosen Smart Home platform.

Is Genie a Good Brand?

Genie is one of the industry’s most trusted garage door part manufacturers. The company is an industry leader in innovative technology, from creating the first mass-produced, radio-controlled residential garage door opener in the 50s, to the smart home technology it continues to improve upon today. Those looking for a new Genie opener or are curious about how their Genie opener ranks with other models can check out our handy Genie Garage Door Openers Comparison Guide Chart!

What Is Aladdin Connects Requirements?

Before purchasing a device with Aladdin Connect compatibility, be sure your home is able to function with the software. The Aladdin Connect app is compatible with any Genie Wi-Fi-enabled garage door opener or retrofit kit.

  1. A Wi-Fi router is required with:
    • 802.11/b/g/n
    • 2.4GHz with WPA2
    • Or WPA Security
  2. A strong Wi-Fi signal is needed in the garage to pair with the operator and cloud. It must be at least two bars (-65dbm) otherwise a Wi-Fi extender may be needed from an electronics store.
  3. Aladdin is not for use with one-piece doors or operators without photo eyes.
  4. Aladdin Connect external device compatibility:
    • Compatible with Genie Series II operators. You can identify these Genie garage door openers by having white wall control buttons.
    • Not compatible with Genie Series III operators (Identified by black wall control buttons).
  5. Smartphone and/or tablet versions are compatible with Android 7.0 and higher as well as Apple iOS 12.1 and higher.

Aladdin Connect Installation Instructions for General Setup, Amazon Alexa, Google Home & Google Assistant

What Tools Do I Need for Installation?

Prior to installation, make sure you have the following at your disposal:

  • Drill & 3/32 Bit Small Common Screwdriver
  • 5/16 Wrench or Nut Driver
  • Phillips Head Screwdriver
  • Wire Cutters/ Strippers
  • Hammer

Aladdin Connect Quick Set up Guide Installation Instructions

STEP 1 Determining Mounting Location

  1. Before starting, ensure the door control module is installed where it can be seen and heard when someone is standing under the garage door while open.
  2. Determine the Mounting Location.Note that the location must be within 5ft of a standard 110-volt AC power outlet. There are 3 ways to mount the Door Control Module (DCM):
    • Mount next to the opener near the ceiling.
    • Mount next to an existing wall console.
    • Mount in place of an existing wall console.
  3. Once the mounting location has been chosen, remove the mounting bracket from the back of the DCM, plug the power cord into the power outlet, and connect the plug to the DCM.

STEP 2 Checking Wi-Fi Coverage

  1. Before beginning, please verify the Wi-Fi signal in the garage. 
  2. Connect a smartphone to the home Wi-Fi and walk into the garage. 
  3. Place the phone where the DCM will be mounted. 
  4. The Wi-Fi signal strength at that location must be at least two bars. If there are not at least two bars, try these steps to improve signal strength: 
    • Make sure that the Wi-Fi router is out in the open (not behind large electronics or in a cabinet). 
    • Move the Wi-Fi router closer to the garage. 
  5. Purchase a Wi-Fi extender, available at most electronics stores. 

STEP 3 Download the App 

  1. Scan the QR code above or visit the app store to start the setup of the Aladdin Connect device. 
  2. Follow the instructions in the app to create an account and set up the device and Wi-Fi.

STEP 4 Wiring the Aladdin Connect (Single door install shown) 

Aladdin Connect will wire directly to the wall control connections at the powerhead or directly to the wall control. New Genie models are shown in the examples.

  1. Make sure the garage door opener is unplugged. 
    • Leave the wire spool intact for this part of the installation. 
  2. Split the provided dual strand wire approximately 2 inches then strip half an inch of insulation (FIG A).
  3. Press the orange tabs down and insert both wires into connection points for DOOR 1 on the back of the DCM (FIG B).
  4. Trim and split the other end of the dual strand wire approximately 2 inches and then strip half an inch of insulation. 
  5. Insert wire into wall control inputs either:
    • (OPTION A) Directly to the garage door opener. 
    • OR 
    • (OPTION B) To the Back of the wall control.

STEP 5 Mount and Power Aladdin Connect 

  1. Using the DCM mounting bracket as a template at the optimal Wi-Fi location, mark and drill 2-3/32” pilot holes and mount the bracket to the wall using the supplied screws. If you are mounting to drywall, use anchors provided in the kit. If mounting to a perforated angle at the opener’s location, use nuts, washers and screws provided. 
  2. Plug the Power Pack into the wall outlet. An extended screw is provided to secure the Power Pack to the outlet if it is needed. 
  3. Plug the Power Pack into the back of the DCM as shown in STEP 1. 
    • NOTE: The LEDs on DCM will flash momentarily as it reacquires signals. 
  4. Snap the DCM onto the mounting bracket. 
  5. Route the wires and secure them with supplied staples. 
  6. Affix the warning placard next to the wall control or DCM in plain sight to signify that the door will operate remotely.